Claims

In compliance with current regulations, we provide you with the following resources to exercise your rights as a consumer:

1) Madrid City Council / Municipal Consumer Information Office / Community of Madrid

2) Link to the European Union's Online Dispute Resolution Platform

3) Model Withdrawal Form

You only need to complete and send us this letter/form template if you wish to withdraw from the purchase agreement:

“To the attention of (here you should insert the name of the business owner, their full address and their email address):
I/We hereby inform you that I/we withdraw from my/our purchase agreement for the following goods (full name of the purchased product(s))
Order received on (date of order receipt)
Name of the consumer and user or consumers and users
ID/Tax ID/Passport of the consumer and user or of the consumers and users
Address of the consumer and user or of the consumers and users
Signature of the consumer or users (only if this form/Letter of withdrawal is submitted on paper)
Date "

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